Supervisor Bundle

Public Relations

This course covers essential public relations skills for security professionals, including effective communication, cultural awareness, discrimination and harassment recognition, interactions involving substance abuse and mental health concerns, ethics and professionalism, public perception, and appropriate media relations.

Liability/Legal Aspects

This course covers key legal and liability considerations for security professionals, including BSIS codes and regulations, decision-making and personal liability, employer and contractor responsibilities, and the civil, criminal, and administrative liabilities that may affect security officers and security companies.

Handling Difficult People

This course prepares security professionals to manage difficult, confrontational, and high-risk interactions through effective communication, conflict management, negotiation, and structured de-escalation strategies. It covers active listening, verbal diffusion, interpersonal communication, public relations, use-of-force communication considerations, and techniques for reducing resistance and resolving conflicts constructively. Participants will also explore communication strategies for complex crisis situations involving hostages or individuals considering self-harm, including assessing risk, buying time, applying OODA-based decision-making, and identifying safer resolution options. The course emphasizes professionalism, sound judgment, and maintaining control while reducing unnecessary escalation and protecting the safety of everyone involved.

Mediation/Conflict Resolution

This course provides comprehensive training in communication, behavioral awareness, and professional interaction for security personnel working in diverse and challenging environments. Participants will develop skills in behavioral assessment, interpersonal communication, de-escalation, situational awareness, body language, and public relations while learning how these competencies support effective security operations. The course also addresses communication during force-related situations, recognition and reporting of suspicious activity, professional interactions with the public, and techniques for interpreting behavioral and nonverbal cues. By completing this course, participants will be better prepared to communicate effectively, recognize developing concerns, reduce unnecessary escalation, build public trust, and make professional decisions that support safety and effective security operations.

Workplace Violence Prevention

This course provides security professionals with a comprehensive foundation in workplace violence prevention, focusing on the early recognition, assessment, reporting, and management of behaviors and conditions that may indicate a developing threat. It covers unusual and concerning behavior, human behavior and body language, situational awareness, social media and online behavioral indicators, open-source intelligence gathering, pre-incident warning signs, interdisciplinary threat assessment teams, and appropriate threat reporting. Participants will learn to recognize pathways to violence, evaluate potential risks objectively and without profiling, gather and communicate relevant information, document concerns effectively, and support coordinated prevention and intervention efforts before threatening behavior escalates into violence.

Workplace Violence Prevention SB 553 Training

This course provides comprehensive workplace violence prevention training aligned with California Senate Bill 553 (SB 553), preparing security professionals to recognize, assess, prevent, and respond to potential workplace threats. It covers unusual behavior and body language, situational awareness, workplace violence warning signs and prevention strategies, Open Source Intelligence (OSINT) gathering, communication and de-escalation, interdisciplinary threat assessment, and emergency response procedures. Participants strengthen their ability to identify concerning behavior, gather and communicate relevant information, support coordinated threat assessment and prevention efforts, and respond professionally when incidents escalate. Through practical prevention and response principles, the course builds the awareness, judgment, communication skills, and operational readiness needed to support a safer workplace and effective violence prevention program.