Communication and its Significance
This course covers essential communication skills for security professionals, including internal and radio communication, the phonetic alphabet, communication with first responders and process servers, and professional interactions that demonstrate gender, racial, religious, and cultural sensitivity.
- 4 training hours
- 8 modules
- CA Guard Card
CA PPO #16744 & CA PI #27756
What's included
Every module in this course
Work through the modules at your own pace. Your progress saves automatically, so you can stop and pick up where you left off.
- 010.5 h
8A Introduction to Internal Communications
This module is designed to train the participant to understand internal communications strategies to ensure they communicate clearly and consistently with their team.
- 020.5 h
8B Radio Communication
This module provides essential training on effective communication tools in security operations. Participants will learn about different types of radios, proper radio etiquette, standardized codes, common jargon, and phone usage to enhance coordination and response efficiency.
- 030.5 h
8C Phonetic Alphabet
This course provides a practical introduction to the phonetic alphabet and its use in security operations. Participants will learn why it matters and how to apply it for clear, accurate communication. It is essential for enhancing verbal coordination in routine and high-pressure situations.
- 040.5 h
8D Communicating with First Responders
In this module, you will learn how to effectively communicate with First Responders during emergencies. You’ll explore when and how to call 911, what information to provide, and how to assist and follow directions from responders.
- 050.5 h
8E Responding to Process Servers
This module covers authorization to accept service, effective communication, and issuing trespass warnings. Participants will learn how to handle these situations within legal boundaries. Ideal for security personnel and others responsible for access control
- 060.5 h
8F Gender Sensitivity Awareness
This Gender Sensitivity Awareness module trains participants to recognize and respond to gender sensitivity issues. You'll learn respectful communication, appropriate use of pronouns, and inclusive practices. It's a key step toward creating respectful and inclusive environments
- 070.5 h
8G Racial Sensitivity Awareness
This module introduces participants to the key concepts of racial sensitivity awareness. It equips security professionals with the knowledge to recognize and address various forms of racism, including systemic, verbal, and behavioral, while promoting respectful and inclusive practices in the workplace.
- 080.5 h
8H Religious and Cultural Sensitivity and Awareness
This module covers religious and cultural awareness for security professionals, including recognizing cultural norms and faith-based customs, understanding major religious observances, adapting communication and behavior appropriately, and managing cultural differences or conflicts with professionalism and respect.
How it works
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Step 1
Purchase
Sign in and pay once through Stripe. Your training unlocks immediately.
Step 2
Complete the training
Work through the modules at your own pace. Your progress saves automatically.
Step 3
Finish and get credit
Your completion is recorded on your MyGuardForce profile, so you and your employer can see where you stand.
Who it's for
Officers working toward CA Guard Card. This course is published under that license.
Training your whole team?
Assign this course to every new hire from your MyGuardForce dashboard and get bulk pricing.
Our programs are hand-crafted by security, public safety, and military experts to provide highly specialized instruction designed to activate the learning centers in the brain. By combining information and experiential training, AEGIS efficiently shares, practices, and tests practical knowledge to ensure mastery of every subject.
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