Privacy practices for investigative reports

MyGuardForce keeps records about security officers, such as licence and registration status, that companies may use in decisions about hiring, scheduling and keeping an officer on. Under California law (Civil Code section 1786 and following) these records can be an investigative consumer report. This page explains how MyGuardForce collects, uses, shares and protects that information.

What we collect

• Details that let us match records to the right person, such as your name, licence or registration number, date of birth and the contact details you or your employer give us.
• Licence and registration records from state licensing agencies and other public sources.
• Licences, certifications and training records that an employer enters.
• A record of each company that received information about you, and of any dispute you raise.

We do not ask for your Social Security number to give you your file.

How we use it

We use this information only to prepare reports for companies that have certified a lawful reason to receive them, to keep records accurate, to look into disputes, to give you a copy of your file, and to meet our legal duties. We do not sell it.

Who receives it

• Companies that have certified to MyGuardForce that they have a lawful reason to receive the information, such as an employer deciding whether you may work a shift.
• You, when you ask for your file.
• Government agencies, when the law requires it.

Personal Information Disclosure: United States or Overseas

MyGuardForce does not send or share your personal information with anyone outside the United States or its territories, with one exception. MyGuardForce uses a contractor to help with support. When it is needed to give support, a member of that support team who works outside the United States may access your information to help resolve an issue. California law counts contractors and our own employees as third parties for this purpose, so we tell you about it here. That access happens only when it is needed, and only for that support task.

How we protect it

We use administrative, technical and physical safeguards designed to protect your information, and we limit access to the people who need it to do their work.

How long we keep it

We keep these records only as long as the law and our legitimate business needs require, and then dispose of them securely.

Your rights

You can see your file, ask how we checked a record, and dispute anything you think is wrong. See Your rights for the full summary, including the California summary of rights.

Privacy questions and contact

If you have a question about your privacy, or you think your information has been compromised, contact Jeff Zisner at MyGuardForce:

• Mail: MyGuardForce, Attn: Jeff Zisner, 10866 Washington Blvd. #309, Culver City, CA 90232
• Email: support@myguardforce.com
• Phone: 310-838-2787, answered by a live representative 9 a.m. to 6 p.m. Pacific time, Monday to Friday, except holidays