Course

Handling Difficult People

This course prepares security professionals to manage difficult, confrontational, and high-risk interactions through effective communication, conflict management, negotiation, and structured de-escalation strategies. It covers active listening, verbal diffusion, interpersonal communication, public relations, use-of-force communication considerations, and techniques for reducing resistance and resolving conflicts constructively. Participants will also explore communication strategies for complex crisis situations involving hostages or individuals considering self-harm, including assessing risk, buying time, applying OODA-based decision-making, and identifying safer resolution options. The course emphasizes professionalism, sound judgment, and maintaining control while reducing unnecessary escalation and protecting the safety of everyone involved.

4 training hours

Security Supervisor · Security · CA Guard Card

$20.00