16F Introduction to Verbal Diffusion with Difficult People
This module introduces security professionals to verbal diffusion techniques for managing difficult individuals while maintaining control, safety, and professionalism. It covers gathering information through effective questioning and empathy, identifying and summarizing key issues for clarity, collaborating on alternatives to reduce resistance, and reinforcing agreed-upon solutions. Participants will learn how to apply structured communication strategies to de-escalate conflict, encourage cooperation, move challenging interactions toward resolution, and promote safer, more respectful, and productive outcomes.
- 0.5 training hours
- CA Guard Card
CA PPO #16744 & CA PI #27756
How it works
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Who it's for
Officers working toward CA Guard Card. This module is published under that license.
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