16B Conflict Management with Difficult People
This module prepares security professionals to manage challenging, hostile, and potentially dangerous conflicts while maintaining safety and professionalism. It covers initial response strategies for safely separating involved parties, identifying and addressing the root cause of a conflict, de-arming arguments and reducing hostility, and applying solution-based problem-solving techniques. Participants will learn how to remain calm and decisive, reduce escalation, manage high-pressure interactions, and work toward constructive resolutions that protect the people involved and the surrounding environment.
- 0.5 training hours
- CA Guard Card
CA PPO #16744 & CA PI #27756
How it works
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Step 1
Purchase
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Step 2
Complete the training
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Step 3
Finish and get credit
Your completion is recorded on your MyGuardForce profile, so you and your employer can see where you stand.
Who it's for
Officers working toward CA Guard Card. This module is published under that license.
Training your whole team?
Assign this module to every new hire from your MyGuardForce dashboard and get bulk pricing.
Our programs are hand-crafted by security, public safety, and military experts to provide highly specialized instruction designed to activate the learning centers in the brain. By combining information and experiential training, AEGIS efficiently shares, practices, and tests practical knowledge to ensure mastery of every subject.
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