Course

Mediation/Conflict Resolution

This course provides comprehensive training in communication, behavioral awareness, and professional interaction for security personnel working in diverse and challenging environments. Participants will develop skills in behavioral assessment, interpersonal communication, de-escalation, situational awareness, body language, and public relations while learning how these competencies support effective security operations. The course also addresses communication during force-related situations, recognition and reporting of suspicious activity, professional interactions with the public, and techniques for interpreting behavioral and nonverbal cues. By completing this course, participants will be better prepared to communicate effectively, recognize developing concerns, reduce unnecessary escalation, build public trust, and make professional decisions that support safety and effective security operations.

4 training hours

CA School Security · Security Supervisor · CA PSO

$20.00