Module

16F Introduction to Verbal Diffusion with Difficult People

This module introduces security professionals to verbal diffusion techniques for managing difficult individuals while maintaining control, safety, and professionalism. It covers gathering information through effective questioning and empathy, identifying and summarizing key issues for clarity, collaborating on alternatives to reduce resistance, and reinforcing agreed-upon solutions. Participants will learn how to apply structured communication strategies to de-escalate conflict, encourage cooperation, move challenging interactions toward resolution, and promote safer, more respectful, and productive outcomes.

0.5 training hours

CA PSO

$10.00