Module

16E Negotiating with Difficult People

This module provides security professionals with practical negotiation and communication techniques for managing difficult or challenging interactions in the field. It covers active listening, appealing to emotions to help calm tense situations, verbal de-escalation strategies, and recognizing when an interaction requires escalation or additional intervention. Participants will learn how to communicate effectively while giving directions, interviewing individuals, responding to complaints, and navigating conflict, helping protect safety, maintain professionalism, and achieve more constructive outcomes during difficult encounters.

0.5 training hours

CA PSO

$10.00