29F Handling Disputes and Confronting Conflicts Constructively
This module prepares security professionals to manage disputes and confront conflict safely, constructively, and professionally before situations escalate. Participants will learn to recognize developing disputes, assess appropriate response options, communicate with empathy under pressure, and use calm mediation and de-escalation techniques to reduce tension and restore order. The training also addresses practical decision-making when determining whether an individual can safely remain on the premises or should be escorted out. By strengthening communication, conflict assessment, and intervention skills, participants will be better prepared to protect themselves and others while maintaining authority, composure, and professionalism during challenging interactions.
- 0.5 training hours
- CA Guard Card
CA PPO #16744 & CA PI #27756
How it works
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Purchase
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Step 2
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Step 3
Finish and get credit
Your completion is recorded on your MyGuardForce profile, so you and your employer can see where you stand.
Who it's for
Officers working toward CA Guard Card. This module is published under that license.
Training your whole team?
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Our programs are hand-crafted by security, public safety, and military experts to provide highly specialized instruction designed to activate the learning centers in the brain. By combining information and experiential training, AEGIS efficiently shares, practices, and tests practical knowledge to ensure mastery of every subject.
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