Module

29F Handling Disputes and Confronting Conflicts Constructively

This module prepares security professionals to manage disputes and confront conflict safely, constructively, and professionally before situations escalate. Participants will learn to recognize developing disputes, assess appropriate response options, communicate with empathy under pressure, and use calm mediation and de-escalation techniques to reduce tension and restore order. The training also addresses practical decision-making when determining whether an individual can safely remain on the premises or should be escorted out. By strengthening communication, conflict assessment, and intervention skills, participants will be better prepared to protect themselves and others while maintaining authority, composure, and professionalism during challenging interactions.

0.5 training hours

CA PSO

$10.00